Shipping and Returns
We are a small Maine business and each house is hand-crafted at the time of order, so timelines are depending on our current production queue and the scope of your unique project.
We’ll be in touch with you to keep you posted as your project moves forward!
All Crooked Houses are transported via freight. When you place your order, we reach out to our freight carrier and get an exact quote to your location. We’ll set up a separate transaction for you to pay once this is complete prior to shipping your house.
It is very important that you are present to receive your shipment when it arrives on the truck. We strongly encourage every customer to inspect your package upon delivery before the driver departs. Any noticeable damage must be documented by the driver and the shipment refused in order to receive any sort of refund.
Please note that because all orders are considered custom, our standard policy is that all sales are final. Every playhouse is fully assembled, inspected, and properly packaged before leaving our facility to ensure customer satisfaction.
Kids Crooked House does not accept returns unless there is a serious defect in workmanship, manufacturing, or substantial damage during shipping. Even then, these issues can almost always be resolved by sending a replacement piece at our expense. Due to the custom, hand-built nature of the product, we require that you allow us every reasonable opportunity to repair the product first. Please also understand that due to the more fragile nature of the wooden building material, bumps and bruises can occur. In the event that they do, we are happy to fix them.
If the damage is determined to be irreparable (and to have been caused prior to delivery), we will promptly arrange for a refund or replacement. We also strongly encourage every customer to inspect your package upon delivery before the driver departs. Any noticeable damage must be documented by the driver and the shipment refused in order to receive any sort of refund.
We have always been dedicated to our valued customers. If you have any questions regarding a product you purchased from Kids Crooked House, please contact our customer service department at 1-888-447-5446 during normal business hours (M-F from 9am – 5pm EST).