Maine-Made Quality Built Playhouses
Quality Assurance -
We build every playhouse like it was our own
Having kids of our own, quality and safety are two very important issues to us. When our customers are happy, we're happy. And when our customers are unhappy, we're miserable. We stand behind our product and provide a two-year warrantee. As long as you are the original owner and your kid's playhouse has been subjected to "normal"* wear and tear, we will quickly furnish you replacement parts during the warranty period. Installation of those parts, of course, is up to you.
*Normal wear and tear is defined as 'typical' exposure to the natural elements (rain, wind, snow, sun) and rough and tough play. However, the Kids Crooked House warranty does not cover extreme conditions or extraordinary acts of nature (i.e. hurricane, flood, animal infestation, fire, etc.)
All playhouses are Maine-made handcrafted and hand-painted for the ultimate in quality and appeal. Each playhouse is built by hand, using traditional 2 x 4 wooden construction. Then the structure is securely joined and assembled with nails, screws and bolts. Each house has a solid pressure-treated base foundation so it will last through years of endless dress-up, tea parties and action play!
When you're ready to order your playhouse you can contact us at any time and simply use your American Express, Discover Card, Mastercard, Visa, or send us a personal check. Orders can be canceled up to 48 hours after order. Because all of our playhouses are custom built, we cannot cancel orders once the production process has begun.
All purchases include shipping insurance at no additional cost this covers loss and damage during shipping. All of our orders are carefully packaged in order to guard against damage. If you do receive a package that has been damaged during shipping, you must refuse the shipment in order for us to supply replacement parts or start the refund process. Please contact us the day the shipment is denied.
Refunds and Returns
Please note that because all orders are considered custom, our standard policy is that all sales are final. Every playhouse is fully assembled, inspected, and properly packaged before leaving our facility to ensure customer satisfaction.
Kids Crooked House does not accept returns unless there is a serious defect in workmanship, manufacturing, or substantial damage during shipping. Even then, these issues can almost always be resolved by sending a replacement piece at our expense. Due to the custom, hand-built nature of the product, we require that you allow us every reasonable opportunity to repair the product first. Please also understand that due to the more fragile nature of the wooden building material, bumps and bruises can occur. In the event that they do, we are happy to fix them.
If the damage is determined to be irreparable (and to have been caused prior to delivery), we will promptly arrange for a refund or replacement. We also strongly encourage every customer to inspect your package upon delivery before the driver departs. Any noticeable damage must be documented by the driver and the shipment refused in order to receive any sort of refund.
We have always been dedicated to our valued customers. If you have any questions regarding a product you purchased from Kids Crooked House, please contact our customer service department at 1-888-447-5446 during normal business hours (M-F from 9am – 5pm EST).