Frequently Asked Questions

How much are your playhouses?

Pricing can be found on our Crooked Houses page.

What are your models?

Original Playhouse:Base 4X6. (includes porch)
Deluxe Playhouse:Base 4X8. (includes dormer and porch)
Double Deluxe Playhouse: Base 4X15. (Deluxe play house with crawl-tube to adjoining 4X4 house with secret door.)

What are the playhouse base color options?

Plum, Blueberry, Tangerine, Sierra, Red Apple, Princess Pink, Camelot Gray, Kiwi, Lemon
Custom playhouse colors are available at an additional charge but a color swatch must be sent by the customer.

What are the playhouse trim color options?

White or Black.
Custom playhouse trim colors are available at an additional charge but a color swatch must be sent by the customer.

How do we get a custom playhouse?

All of our wooden playhouses can be customized for your family. This process takes about 4-6 weeks and a deposit is needed before designing.

What do I need to put under the playhouse to keep it dry?

The base is made from pressure treated wood and does not require anything under the playhouse. Because the wooden base is pressure treated, it is rated to hold up for 40 years with direct contact with the ground. (The floor in the playhouse is plywood and safe for kids.)

What tools do I need for setup?

Powerdriver with Phillips head bit
Level
Ladder

Who can I call for setup help?

Us of course. 888.447.5446

What is the shipping cost?

Get are real-time shipping quote by selecting your state here: http://www.kidscrookedhouse.com/delivery

What is the lead/shipping time?

2-4 weeks for a existing playhouse models.
4-6 weeks for a customized themed playhouses (depending on season)

What about shipping and delivery?

If near one of our locations, your children’s playhouse is delivered by our drivers. An adult may need to be available for offloading help.

Where can we see a kids crooked playhouse?

We always have crooked playhouses available at our shop in Maine. If local, please call for an appt. 888.447.5446.

Refunds and Returns

Please note that because all orders are considered custom, our standard policy is that all sales are final. Every playhouse is fully assembled, inspected, and properly packaged before leaving our facility to ensure customer satisfaction.

Kids Crooked House does not accept returns unless there is a serious defect in workmanship, manufacturing, or substantial damage during shipping. Even then, these issues can almost always be resolved by sending a replacement piece at our expense. Due to the custom, hand-built nature of the product, we require that you allow us every reasonable opportunity to repair the product first. Please also understand that due to the more fragile nature of the wooden building material, bumps and bruises can occur. In the event that they do, we are happy to fix them.

If the damage is determined to be irreparable (and to have been caused prior to delivery), we will promptly arrange for a refund or replacement. We also strongly encourage every customer to inspect your package upon delivery before the driver departs. Any noticeable damage must be documented by the driver and the shipment refused in order to receive any sort of refund.

We have always been dedicated to our valued customers. If you have any questions regarding a product you purchased from Kids Crooked House, please contact our customer service department at 1-888-447-5446 during normal business hours (M-F from 9am – 5pm EST).

Liability

We assume no liability after the playhouse has been delivered to your site. The purchaser is responsible for choosing a structure and accessories appropriate for the developmental levels of the children who will use them. Routine inspections, preventive maintenance and play supervision are all the responsibility of the purchaser and/or homeowner to ensure a play environment that is free of hazard or injury.